But the whole idea of doing a degree, whatever the discipline, is to move from being a dependent learner to and an independent learner. If she carries on, refer her to the Learning and Skills Council and she will find exactly what is expected of her as someone aiming to get a level 4 qualification. Included in the description is something along the lines of being able to think for yourself and solve complex problems by yourself. You can point her in the right direction, but she has to do the work. And if she moans about paying so much (and I think that a 1st degree should be free), refer her to statistics that tell her how much more she will earn over her lifetime than a non-graduate (though I think they are a bit false). If Mandelson gets his way with HE, I don't think we've heard nothing yet, as far as students thinking they're paying for a service.