======= Date Modified 28 Nov 2011 02:37:43 =======
The interview questions below can be used for customer service positions such as: Customer service manager, Customer service assistant, Customer service supervisor, Customer service coordinator, Customer service rep etc
I hope that it's useful for the candidats and the recruiters.
1. Give me an idea to measure the customer service?
2. How would you manage your angry clients?
3. Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
4. Can you explain how you contact or initiate communications with customers?
5. Describe how you resolved a challenging and complex situation to the customer’s satisfaction?
6. How would you respond if a customer makes a request that violates your employer’s policy?
7. Why do you think you are suitable for a customer service position?
8. What are your weaknesses with respect to customer service? What do you intend to do about it?
9. If you realize that the customer is wrong, or being unreasonable, how would you convey this to him or her? How would you deal with the situation?
10. Under what circumstances would you escalate the customer’s query or problem to your supervisor or boss?
If you have more, pls add.
If you can give suggestions for any question, pls share! It's really useful.