======= Date Modified 28 Nov 2011 04:16:35 =======
If you have intention to apply for technical support position, refer this list.
1. Have you used any of our products or similar products/competitors?
2. Would you say that you are hands-on type of person?
3. What is your expected period for an average call?
4. Would you be willing to take training or classes to improve your technical skills?
5. What steps do you take for solving a technical problem?
6. What tools are most helpful to you when trouble shooting and solving a problem?
7. Tell me about your tech support experience.
8. About how many calls did you answer on average in a day?
9. What procedures did you follow when you received a call?
10. What percentage of all calls were you able to answer without escalation?
I hope this helps you. Good luck in your interview.