I am searching for people dealing with the same issues: - customer orientation - product quality - customer perception of quality - value chain efficiency.
A bit more info would be good.. Do you mean in general as part of your research or do you mean a PhD student researching the same subject?
Because in general I am a customer in many shops and I only buy things that I perceive are good quality.. When I want something I orientate myself in the direction of the shop in which I feel I will get the best value. Then I co-operate by paying for said item
Sorry, took a (Very) long weekend off. Yeah, defining Quality is one of the main issues discussed as well as how to relate it to life around you. Deep and potentially life changing. Doubt anyone here has the time to read it now though