Thanks Stu - yes,I got a first and was awarded an independent research scholarship as an undergrad so my experience is pretty solid but I also burst into tears, lost my temper with the dept at the end and referred to them at a bunch of grade-fixing 'b#@$ards' so wondered whether they could get away with writing things like "has anger management issues", "interpersonal skills needing working on", etc. You know, the kind of things that are also looked for when deciding on a student.