Thanks A116, I have been trying to sort something out. Student Services told me they could not help but after contacting the research officer for my school and being directed to an AHRC liaison person, she is now dealing directly with the head of student services, who surprise surprise do have a way of helping me out and hopefully I should get my money tomorrow or Wednesday. I get so annoyed with people who just don't know stuff, or can't be bothered to do their job properly not realising that their actions affect people's lives.