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Gritlock in complaints saga

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My student advisor has threathened to close my case because I have been forwarding my emails to the VC. Obviously complaints officer is not happy because he is pushed into action by the VC. Now the complaints officer is putting pressure on the student advisor to stop me from including the VC into the email. Whose side is the advisor on? I thought she was supposed to support me, not be pushed about by the complaints officer!

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