Hey,
I have experienced similar issues in the past where I needed to chase up someone for some feedback. I ended up waiting just over six months to receive something that should have taken one. My advice? Do all that you can to chase this up. During my own personal issues, I sent numerous emails to find out what was causing the delay, and often received unhelpful replies and excuses as to why there was a delay. Ultimately, this was only sorted due to me chasing up the issue, and sending emails of complaint to higher members.
This is important to you so I wouldn't just wait for them to get back to you, put the power back in your own hands and chase them up until you receive what you need.
A.W