I am searching for people dealing with the same issues:
- customer orientation
- product quality
- customer perception of quality
- value chain efficiency.

For co-operation, discussions, etc.

what???

Nobody ever says please any more...

What does co-operation mean in this context?

A bit more info would be good.. Do you mean in general as part of your research or do you mean a PhD student researching the same subject?

Because in general I am a customer in many shops and I only buy things that I perceive are good quality.. When I want something I orientate myself in the direction of the shop in which I feel I will get the best value. Then I co-operate by paying for said item

I mean, if there are people, working on the same issues. I would like to exchange feedback, experience, etc.

Hi,

maybe a first step is to try and define quality?

I am in the medical field and quality is a hot topic there. Obviously this would be different than a pure customer orientation

Define Quality you say? That made me laugh-has anyone read Zen and the Art of Motorcycle Maintenance?

No I haven't but I have heared it is very good.

Does it say anything regarding quality or is there another reason why you find this amusing?

Sorry, took a (Very) long weekend off.
Yeah, defining Quality is one of the main issues discussed as well as how to relate it to life around you. Deep and potentially life changing. Doubt anyone here has the time to read it now though